Cleaning with Supercare

The Supercare app

The bespoke Supercare app provides cleaners with an up-to-date Scope of Works (SOW) and a communication tool for ordering consumables and reporting faults.

This includes:

  • Daily SOW checklist – Indicates tasks that are completed and not completed
  • Periodical reminders and completion eg. for a quarterly steam clean, the cleaner will take a photo when completed and submit. A report can be sent to the client when completed.
  • Channel for cleaners to alert the client for any maintenance required, with a photo of what’s required.
  • Notification when consumables are low in stock and need ordering.
  • Reports emailed to the client with tasks completed against the SOW and completed periodical requests.
  • Report of completed adhoc requests

Performance Monitoring

Performance monitoring is part of Supercare Property Services account management. We do this by:

  • Ongoing reporting: Every client has an Area Manager who provides audits and interim reports in accordance to service levels and the SOW.
  • On-site Communication Books: Clients can record cleaning requests in the Communications Book which is situated at the site’s reception. These requests will be actioned by the cleaners next time they are on-site.
  • Ongoing training to help ensure industry compliance is met. Supercare Property Services provides services in line with ISO Quality Procedures, OHS and Environmental procedures. Training includes initial training, 30 day training, ongoing tool-box training and any adhoc training required to ensure service levels are maintained.
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Sustainable Cleaning

At Supercare Property Services our goal is to reduce our carbon footprint and minimise the impact on the environment.

We use green chemicals and are committed to reducing the amount of waste sent to landfill. We work closely with our clients to meet their environmental and sustainability objectives and have strategies in place to achieve these objectives. All our products are GECA certified.

Strategies we use to avoid unnecessary consumption

This includes:

  • Purchasing in bulk where appropriate, to reduce packaging wastes of individual purchases
  • Considering whole of life principles in the procurement of equipment and goods, including operating costs for water, energy and waste generation.
  • Using centralised waste options
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Head Office

(For NSW, South Australia, Western Australia, ACT, Northern Territory and New Zealand)

Suite 30-32 /7 Narabang Way
Belrose NSW 2085

Telephone:
02 9986 1000

Fax:
02 9986 1100

Queensland

Office 1, Bldg 1, Corporate House, Gateway Office Park, 747 Lytton Road Murarrie QLD 4172

Telephone:
07 3117 3712
0414 292 272

Victoria

Suite G.02 / 1 International Drive Westmeadows Vic 3049

Telephone:
0426 112 639

Supercare acknowledges the Traditional Owners and their custodianship of the Guringai, Turrbal and Wurundjeri Woi Wurrung land on which we meet. We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country.