Communication is very good, our cleaning supervisors are on site every day and are attentive to our needs. Any issues that are raised in person, over the phone or by email are handled promptly.
Supercare provide great support and an important service for our specialised manufacturing cleanrooms, laboratories and office spaces across a national portfolio. Supercare work closely with us to make sure our needs are being met and continuously improved.
Supercare provides Miele with an efficient, reliable service in maintaining all Miele facilities and showrooms across Australia. As a company we are particularly impressed with its performance as a National Service provider and the first commercial cleaning company we have engaged that has done everything it offered during the tender process. Supervisors within all States are continually auditing the cleaning process and give good feedback on what is happening and suggestions on how to improve the overall appearance of our facilities which are paramount to the Miele Brand.
Stella Maris College is a girls’ secondary school located in Manly on Sydney’s Northern Beaches. With 900 students, Supercare maintains our property with a day cleaner as well as after school cleaners who ensure our school is always well presented for students, staff and the community.
The wellbeing of students and staff is at the forefront of our minds and the extra cleaning Supercare carried out in 2020 helped provide reassurance to the community that our college is a COVID-19 safe environment. Supercare always responds promptly to any additional cleaning requirements we may have for open days, or when we hire out school facilities, and the relationship we have with our Area Manager means she is only a phone call or an email away.
When we needed a deep clean on Mother’s Day, Supercare reacted immediately. An employee had been in contact with someone who tested positive with COVID-19 and that day the warehouse was being deep cleaned and sanitised, safeguarding our 50 employees who work in the warehouse.
Our clients rely on us providing an efficient transport of goods and that starts with a workforce who can operate at 100%. Supercare’s service and reaction time was fantastic, and enabled us to reassure everyone that Visa Global Logistics is a safe place to come to work, and for our clients, that our business is delivered with care for everything and everyone.