Sydney | Brisbane | Melbourne
“Communication is very good, our cleaning supervisors are on site every day and are attentive to our needs. Any issues that are raised in person, over the phone or by email are handled promptly.
Supercare provide great support and an important service for our specialised manufacturing cleanrooms, laboratories and office spaces across a national portfolio. Supercare work closely with us to make sure our needs are being met and continuously improved.”
Supercare provides Miele with an efficient, reliable service in maintaining all Miele facilities and showrooms across Australia. As a company we are particularly impressed with its performance as a National Service provider and the first commercial cleaning company we have engaged that has done everything it offered during the tender process. Supervisors within all States are continually auditing the cleaning process and give good feedback on what is happening and suggestions on how to improve the overall appearance of our facilities which are paramount to the Miele Brand.
Bishops Real Estate
Supercare provides us an end of day cleaning service across our commercial building.
Supercare and their team have brought to site a level of service that we had previously not been able to achieve. Their 20 year history enabled them to devise site specific strategy to ensure they effectively meet our requirements.
Further to the above the use of ‘Cleantelligent’ technology allows us direct communication with all levels of management at the click of a button, which creates a level of accountability ranging from the onsite cleaners all the way to the Owners.
Prior to engaging Supercare we had significant issues in meeting the unique cleaning requirements of our site/staff, we were consistently having new cleaning staff deployed to site which meant the only consistency provided was consistent low standard. Supercare have been able to provide the same set of cleaners for an extended period of time with a high standard from the start with a goal of always working towards continuous improvement.
Supercare have set a standard that would prove difficult to match and I would be more than happy to recommend them to anyone establishing a new site or looking to improve on their current cleaning standards.
Christian Brethren Aged Care Facilities
“One key factor for the management in selecting Supercare was the online communication portal that ensures every request is immediately actioned as well as providing an audit trail of all inspections performed.
In addition to this I was impressed with the commitment and dedication shown by the Supercare Management in embracing and acknowledging the complexities in servicing an aged care facility.
I have witnessed Supercare providing continual training, guidance and support to all their service personnel. This ensures our objectives in providing our residence with a clean, hygienic and safe environment is met. It aids us in meeting the stringent government standards and assists us with the accreditation process.”