From 1 July 2019, the Australian Government introduces the new Charter of Aged Care Rights so aged care consumers (those receiving aged care services) understand what they can expect from an aged care service provider.

Supercare Aged and Health Services is making it easier for providers to meet the Charter with a facility that is safe, clean, well maintained and comfortable for aged care consumers.

“The Charter not only focuses on how the facility is presented, which Supercare has provided for aged care for more than six years, it also provides a culture of inclusion which means that aged care consumers have choice and independence,” says Greg Palmer, General Manager for Aged Care, Supercare.

“If the consumer would like their room cleaned on a Tuesday rather than a Friday, Supercare ensures this schedule is met.”

The Charter places the consumer at the centre of care by giving them choice and recognising their right to be treated with respect and dignity. It is a collaborative approach that ensures a positive outcome for the consumer.

Supercare is proud of the policies and procedures it implements alongside industry regulation that address the needs of the aged care consumers and that of the aged care facility.